Daily Responsibilities:

- Welcome customers and provide a warm, friendly service

- Establish whether customers are eating in or taking away and seat customers appropriately (1st floor) providing table service using a handheld device

- Help customers choose from the food and drink menu

- Answer questions about ingredients, allergens, and intolerances using the café's ingredient catalogue

- Take accurate orders, including preferences such as coffee strength, dairy/non‑dairy options, and ingredient changes

- Assign table numbers to support kitchen and front‑of‑house service

- Prepare hot and cold beverages following company recipes

- Serve drinks and counter food such as cakes, pastries, and retail items

- Process payments (cash and contactless)

- Keep the barista station, counter, and service areas clean and organised

- Maintain stock of clean mugs, plates, cutlery, napkins, milk jugs, and disposables for take away items

- Check coffee machines and brewing equipment, regularly cleaning the coffee machine and report maintenance needs

- Follow food safety, hygiene, and health & safety procedures

- Communicate order changes to the kitchen

- Update customers if there are delays with drinks or hot food

- Clean and wipe down tables between customers.

- Share customer feedback with the management team

Additional Duties:

- Light kitchen work during some shifts, preparing simple hot and cold dishes from the Breakfast and Lunch menus

- Following assembly instructions to prepare meals consistently and safely

- Completing opening and closing duties such as cleaning appliances, wiping tables, sweeping floors, restocking, and maintaining the customer/staff toilet. Completing simple logs for monitoring and standard purpose

Contact information

Apprenticeships Training